1. Introduction
Truvo Digital LLC ("Truvo," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our websites (including www.gettruvo.com), products, or AI-powered services ("Services").
By using our Services, you agree to this Policy. If you do not agree, please discontinue use.
2. Information We Collect
We collect:
- Contact Information: name, phone number, email, company name, role.
- Account Data: login credentials, usage preferences.
- Call & Interaction Data: voice recordings, transcriptions, chat logs, and metadata generated by our automation system.
- Technical Data: IP address, browser type, device identifiers, cookies, and analytics data.
- CRM / Business Data: information imported or synchronized from integrated systems (e.g., Yardi, HubSpot, Salesforce).
3. How We Use Information
We process information to:
- Deliver, maintain, and improve our AI and automation Services.
- Train and fine-tune AI models (aggregated or anonymized where possible).
- Respond to support requests or demos.
- Communicate about updates, offers, or new features (with opt-out options).
- Comply with legal obligations and prevent misuse.
4. Data Sharing
We may share data with:
- Service Providers: hosting, analytics, communication, and payment processors under confidentiality agreements.
- Integration Partners: CRMs, phone systems, or APIs connected at your request.
- Legal & Compliance Authorities: when required by law or to protect rights and safety.
We never sell personal data.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services (such as customer support or infrastructure providers) is permitted to the extent necessary to deliver the Services. Text messaging originator opt-in data and consent details will not be shared with any third parties outside of those service obligations.
5. Data Retention
We retain data only as long as needed for the purpose collected or as required by law. Voice recordings and transcripts are stored securely and deleted or anonymized after 90 days unless the client requests longer retention.
6. Your Rights
Depending on your location (GDPR, CCPA, etc.), you may:
- Request access, correction, or deletion of your personal data.
- Opt out of marketing communications.
- Request data export or portability.
Contact contact@gettruvo.com to exercise these rights.
7. Cookies & Tracking
See our Cookie Policy for detailed information.
8. Security
We use encryption, access controls, and monitoring to protect data. However, no system is completely secure; you share information at your own risk.
9. Changes
We may update this Privacy Policy periodically. Updates will appear here with a new "Last Updated" date.
10. Contact
Related Legal Documents: