Answers the call, understands what is needed, and hands the office a finished ticket.
Incoming callOn call Call ended 0:34 CallerHi, our water heater is leaking. Can someone come out?
ReceptionistI can send a technician. What’s the address?
CallerIt’s
ReceptionistThursday, 8 to 10 in the morning. Does that work?
CallerPerfect, thank you.
TicketJobWater heater leak
Address
WindowThu, 8–10 am
Sent to the office - Hears
- Understands
- Acts
- Hands off
IllustrationReads the message, understands what is needed, and hands a drafted reply to a person to approve.
- Email· TenantWants to renew for another year.Replied
- Voicemail· Owner
- Document· Lease
DraftLease renewal notice
To
Thanks for letting us know. We have prepared your renewal on the current terms, and your broker will confirm it this week.
- Hears
- Understands
- Acts
- Hands off
IllustrationTakes each ticket, application or inquiry, understands what is needed, and hands it to the right person.
Kitchens and renovations
SendSent
IntakeWebsite · just now
Quote for a kitchen remodel
Sales· New projectTo
Help desk · 9:12
Question about my order
SupportTo
Careers page · 8:40
Application: office coordinator
HiringTo
- Hears
- Understands
- Acts
- Hands off
Illustration